Home > FAQ/HELP
Frequently asked questions
 
Ask1:Are your goods original? 
Answer: those are factories variants. They are not manufactured by the origin companies, but are made with some of the manufacturing facilities that the origin companies utilize, such as the durable materials, professional craftsmanship and custom color way. ( all the shoes we offered here is packed with original box and retro card has been included for those Jordan’s; and for garments with the same fabric, full tag, size, washing mark, brand mark, packing etc ,they are all the same as you buy from retail store in your country)?
 
Ask2:What are your terms of payment? 
Answer: we can accept money gram and T/T into our company account.You are welcome to contact us for these relative & information
 
Ask3:What is your mini order and is it possible to offer me sample? 
Answer: our mini order for items is one pcs per time; Sample is ok here for us once we are sure that you are real and potential customers and you are agreed to pay for the sample charge here; but we can't offer free sample here, because too many customer asking for free samples!
 
Ask4:How to process my orders?
Answer: firstly you are welcome to visit our website, then you can register as the members, select the products that you are interested, and then you can contact us as those contact listed showed on our website, then our sales staff will let you know your details, after the confirmation, you can send your payment via our acceptable terms of payment, ?then we will send your orders out and let you know the tracking number immediately, and after you got what you ordered, pls feedback some details to our customer service dep?
 
Ask5:What is your delivery time ? 
Answer: after payment, we will send goods within 1-2 working day if the goods your selected  are within our stock;
 
 
Ask6:How long will it take the goods to reach me?
Answer: if sent by express, it will take 3-7 days after shipping such as DHL, SODEXI, UPS, EMS, TNT,FEDEX, 
 
 
Ask7:If the items are blocked in China custom or in our custom, how we should do? 
Answer: here we have very good relations with SODEXI, DHL, TNT and AAE to U.S.A; and also ?FEDEX and CHINA POST AND HONGKONG POST; if the items are stopped in china custom, we will bear all the risk here,that is to say we will resend your orders till you get it or we will refund your money; also we can give the guarantee for customers to get what they ordered from us on the basis of a little higher price because of this small risk that we will bear.
 
Ask8:How much is the cost to shipping the goods to our country?
Answer: it is depend on the country area, and the way of shipping by express and air courier pls contact for detail.
 
 
Ask9:Can I come to china to visit yor company there?
Answer: yes, you are warmly welcome to have a visit in our company, once you are in china, what you need is only one calling, then we will do everything here for you.
 
 
Ask10:can you offer you customer tel number to confirm you goods and service,
Answer: Sorry to say NOT. we will keep our customer secure and safe , not way to ask me of our customer contacting information.
 
 
Ask11: Can I track my package here? Do you provide any tracking numbers?
Answer:Yes. Our sales who works for your order will email you the tracking number soon after your parcel has been shipped out. You can track it on the correct site as below:
 
For example, an EMS Parcel to USA can be tracked on
www.usps.com
Parcels to other countries ,please check on
http://www.ems.com.cn/ems/English/index.jsp
you will be guided step by step to track parcels to destination countries. Should you have any further questions, please contact the sales directly.
 
 
Ask12:Do you offer dropshipping? If so, how much you charge for single order?
Answer:Yes, We do a lot of dropshippings for customers to worldwide.
 
We do not charge any extra handling fee from any dropshipping order,it’s as simple as any normal purchase on our site, you will receive a dropshipping list form from our sales and please fill out order details including item#,color, quantity and shipping address, after we get your order list, we will reply with total amount for you to check and confirm, then as soon as you have paid for the orders, we will arrange immediate shipments to the addresses you provided.
 
For any dropshipping order of single bag, freight is $35.0/pc for medium sized and weight bag, if the item is over 2kgs like big dog carrier(around 3kgs), then shipping will be around $38.0/pc or $40.0/pc. When there are multiple items in a single dropshipping order, we will calculate freight as we do for any normal order and email you the orderlist.
 
 
Ask13:Do you also sell or make some other brands and styles which are not on your site?If I send you a bag or picture, can you make for me?
Answer: Yes. Due to website limited spaces and in order to keep our site running fast for customers abroad, we only list the latest fashion styles and brands instead of all the collections we do. Whenever you have any bags that you want but not shown on our site, please contact our sales for the details, we will response with within 24 hours.
 
The customer reads necessarily
Ask:How to order a merchandise?
Answer:You can browse our website understanding merchandise first.If you set eyes on satisfied merchandise you can directly the realization orders on our website.You can also contact our seller to order on our website.
 
Ask:I feel quite good after pass the merchandise that the website i browse, but I`m not usually get to the Internet, can you send some pictures of merchandises and introduce to me?
Answer:Our website will send out the merchandise information by E-mail aperiodicity.If you haven't yet become our member, you can register on our website directly, very convenient.
 
Ask:Please tell me why i should shop here ?
Answer:1.this is a website that owns the long-term management retail price business experiences;
2.we will give you a superior quality product and more special price;
3.various method of payments and fast whole country go together with to send;
4.the exchange of humanization goods affair;
5.the extremely considerate member integral calculus plan;
6.all products are regular for original factory to pack;
 
……
 
Ask:I like your merchandise very much and have placed many orders.but some how to has been having no goods?Can could not order?
Answer:Because the website customer purchases quantity more and greatly, the merchandise may break goods at any time, you can schedule to through the "notice of arrival" button of the website merchandise or contact our website guest to carry on reserving an order directly.
 
Ask:Can i purchase all products on the website?
Answer:At present,The website all the products can order, but must be and have the product of the stock us and just can confirm with you in the warehouse.Parts of heats sells the website that the product can also pass us to do a to reserve, waiting until after goods arrive, we will immediately pass an E-mail to notify you to order.
 
Ask:Why I want to register a member?
Answer:1,only register customer and just can go forward to go an order in the net, enjoy the price of the special discount.
2,only register customer and just can register"member center", use more member shopping functions, manage an own data.
3,only register customer and just can be in the friend message that the net ascend to other registrations. 
4,only registers the gift that the customer just obtains us to present probably.
 
Ask:Forget password how can i do?
Answer:For the sake of the protection customer's benefits, we can't see your password.When you forget a password, please register to register a page, click"forget a password", the system would be automatic to pass your password the email tell you, you can register"member center" to change a password to insure your benefits.
 
The website have no responsibility avowal
Have no responsibility avowal
Such as because the irresistible force or other beyond control reason result in website sale the system collapse or can't use normally, cause thus net last the bargain can't complete or throw to lose relevant of information,record etc., the website won't undertake a responsibility.But we will fulfil reasonable of the possible help processing rehabilitation measures, and work hard to make the economy that customer's decrease may suffer lose.
This store can press the request of the buyer to deal related conveyance procedure, but our responsibility obligation is limited by only to deliver goods on time, meeting a logistics(postal service) accident hour help the buyer search, don't undertake any logistics(postal service) to provide to the indemnification out of the customer, the whole search claim the affair all carries out according to the provision of the logistics(postal service).The logistics(postal service) whole distance search term don't be full previous, the buyer can not claim for a solatium.Remind buyer to certainly check actually accept the goods detailed address and the consignee telephone, the in order to prevent holds up to deliver.Any all sees in this store shopping as like idea this declare.
 
 
 
 
·The customer inspect
We are hope to pass unremittingly hard, providing the best service for the customer, we accept the customer's direct in to the customer provide the whole distanceses of the service.
 
 
·The controversy handle
If the customer and website takes place any controversy, we can basis the agreement or related law affirm at that time by both parties to solve.